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For the resellers who would
like their customer to call us directly, please be sure to prepare the
information as follow: Reseller's Account number, Reseller's Invoice number and
purchases content. And most important, please provide what you sold to your
customer include the software and hardware. All these information have to be
provided to us before your customers call or we cannot help them with sufficient
information.
FORMS
RMA POLICY
You must obtain an RMA number
prior to returning any merchandise. RMA number is valid for 14 days from the
date issued. Returned items are eligible for repair or replacement only.
ABSOLUTELY NO REFUND once goods are received and accepted by the customer after
7 days of original invoice date. Items returned after 30 days will be repaired
or replaced at our discretion.
When requesting a RMA number,
please supply the following information, which can be found on the invoice:
Invoice number, Date of the invoice, Item number, Serial number, Quantity,
Description of problem. You need to submit the request form at
www.3cpartner.com with the above information.
RETURNS
Please ship items promptly.
3C Partner will ship the repaired or replacement products to you freight prepaid
if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions).
Shipments to other locations will be made freight collect. Your RMA number must
appear on the shipping label outside of the package. Also, include a copy of
the invoice and a copy of RMA form with prepaid shipping charge, otherwise, it
may be refused or delayed. COD package is not acceptable. 3C Partner will not
be responsible for any loss or damage for uninsured merchandises. Cross
shipment may be available at our discretion. In providing a valid credit card
or any type of deposit at the time of requesting. 3C Partner is unable to
process any replacement or exchange item for below conditions:
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Merchandise is not sold directly by 3C Partner without original
invoice.
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Any repair, modification, adjustment or installation of parts done
by any other than 3C Partner.
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The serial number of items is different from the record of the
original invoice.
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Any merchandise returned without an RMA number and a proof of
purchase.
Credit / Refund / 7 days Money
back / DOA
Credits can only be issued
within 7 days of received date. After that time, items will be accepted for
repair or replacement only. All returns for credit must be in their original
shipping carton with original packing material and without any writing on the
original box. Items must contain all manuals, cables and accessories and be in
re-sellable condition. All returns are subject to a 20% restocking fee or
credit will be issued at the current market value, whichever is lower. Credit
can be applied towards future purchases. There is no cash refund. ABSOLUTE no
refund and credit issued on CPU and memory chip, exchange only. ABSOLUTTE no
refund issued after 7 days.
7-day money back guarantee is
applied only to the systems purchase. Shipping and handling fee, software and
consumable items are absolutely non-refundable which is already mentioned at the
time of the purchase. ALL credits remain in effect for 1 year. Any refunds and
credit from check purchase will be held until check clears from the bank.
There well be absolutely NO refund after 7 days from the original invoice.
Customer has 7 days for evaluation. After 7 days, all products are for repair
or replacement.
Please thoroughly test any
product you suspect to be DOA (dead on arrival). DOA does not account for any
damage occurs by third party, i.e. popped-out cards, or loose cables and
jumpers. Please thoroughly detect the DOA items. The lesser of 15% or $100
will be charged for returned DOA items, which 3C Partner determines to be Trouble Found. Deductions will be applied to the amount of credit for DOA or
other RMA items due to damaged, missing or unusable items. The deduction is $25
for each missing or unusable inner packing material, cable, software (per
diskette), and manual, original carton. Cross shipment may be available at 3C
Partner's discretion. Valid credit card or deposit is required at the time of
requesting.
Receiving
All claims for shipment
shortage and errors must be reported within 3 days to 3C Partner at 909-348-0368
from which the order was received. Otherwise, 3C Partner is not responsible for
such claim. We will investigate the error, prepare the necessary documents and
make the arrangements required to correct the error.
Damaged shipments should
address directly to the freight carrier by recipient. Most carriers require
damage claims to be filed by the receiver. However, you may call 909-348-0368
Customer Service Dept. to help facilitate your claim.
Claims for lost shipments
should be reported to 3C Partner. We will contact the carrier to have your
shipment traced. Sometimes, as in the case of Federal Express, we can trace the
shipment the same day. Shipments by other carriers may take two to seven
working days to track. In any event, we are committed to working with you to
resolve problems that result from carrier error or mishandling.
Payment
All sales are based on COD.
Company check payments require additional credit checks and verification. For
your convenience, you may send your resale certificate and a financial statement
along with a completed credit application to 3C Partner. Please contact your
representative for the application form. The credit limit for the customer who
did not fill out the personal guaranty will be $3000.00. All information will be
treated as confidential document.
Customers will be responsible
for all freight charge caused by refused shipment. NSF returned checks would be
charged $35 per check. An interest charge of 12% per month will be added to
past due accounts. Buyer agrees to pay out cost including attorney's fee for
collection of delinquent account.
Thank you for your business
with 3 C Partner. We hope your purchasing experience was satisfied.
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